Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every single support request you submit to us will be attended to within maximum one hour. If your ticket or email requires further assistance from a sysadmin, we’ll forward it and leave a note to let you know that your issue is being examined. If you make use of the Admin Services package, all of the services included there will be performed at a time of your liking.
A Premium Client Support Service
- We will be online for you twenty–four–seven to reply to any questions that you may have related to our Website Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also need assistance handling server administration tasks, take a glance at our Admin Services package, which includes data backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as troubleshooting and installation procedures.
A User–Friendly Help Area
Our Website Control Panel was installed by default for each Linux dedicated servers hosting package. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on how to use it. Most educational articles also video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.