Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center section integrated into your Website Control Panel offers a selection of help articles and commonly asked questions. Aimed towards resolving any common problem that you may run into, they are contributed by our support team of skilled techs.

  • Top quality support service
  • How–To Video Clips

  • We have prepared a selection of how–to video tutorials that detailedly display how to address a typical issue connected with your Linux hosting packages account. You can find the tutorial video clips in the Help Center.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer support service and include a one–hour support ticket response time guarantee. Our knowledgeable tech support engineers will be online 24–7 and will solve any problem that you might possibly come across within less than one hour after the support ticket submission. In most instances, an answer will be given to you within twenty minutes.